Nova Privacy Policy

1. Introduction and Scope

Welcome to Nova (the "App"), a dedicated social, subscription, and community platform built exclusively for cosplay creators and enthusiasts. This Privacy Policy describes how Nova (referred to as "we", "us", or "our") collects, uses, processes, stores, shares, and protects your personal information when you use our mobile application, websites, and associated services (collectively, the "Service"). By creating an account or using our Service, you agree to the terms of this Privacy Policy and consent to our collection and processing of your personal data as described herein.

2. Effective Date and Updates

This Privacy Policy is effective as of July 14, 2026. We reserve the right to update or modify this policy at any time to reflect changes in our operational practices, regulatory obligations, or service features. When material changes are made, we will notify you through in-app notifications, emails, or by updating the date at the top of this document. Your continued use of Nova after the posting of any revised Privacy Policy constitutes your absolute acceptance of the updated terms.

3. Age Restriction and Eligibility

Nova enforces a strict 18+ policy. We do not knowingly collect, maintain, or solicit any personal information from individuals under the age of 18. If you are under 18, you are not permitted to use our Service or provide any personal data. If we discover or are notified that an account belongs to a minor, we will immediately delete all associated data and permanently terminate the account.

4. Information We Collect Directly

We collect information that you voluntarily provide to us when establishing your profile, verifying your identity, or interacting within the community:

• Account Creation Data: Your name, username, password, email address, and date of birth.
• Profile Customization Information: Profile pictures, bio text, cosplay preferences, and personal social media links.
• Communication Data: Inquiries, customer support tickets, and feedback submitted directly to service@nova.camera.

5. Real-Person Identity Verification Data

To maintain a safe, trusted, and authentic environment for all users, Nova requires all creators to undergo mandatory identity verification prior to publishing User-Generated Content (UGC) or interacting within public forums. We collect and process:

• Government-issued ID: Passports, driver's licenses, or national identity cards.
• Biometric Liveness Verification: Real-time selfie photographs or short video scans used to match your facial features against your provided ID.
• Processing Details: This data is securely processed via trusted, third-party verification providers and is used solely for identity verification and anti-fraud purposes. Once verification is complete, the raw biometric scans and document images are retained only for as long as legally required or strictly necessary to enforce community safety.

6. Information Collected Automatically

When you use the Nova application, we automatically capture certain technical details regarding your device and usage patterns to ensure smooth operations and optimize application performance:

• Device Specifications: Hardware model, operating system version, unique device identifiers (such as IDFA, GAID), and mobile network details.
• Usage Metrics: Log files, screen views, time spent on specific features, clickstream data, and interaction history.
• Network Diagnostics: IP address, routing data, error reports, and system crashes.

7. Location Information

Nova may collect your geographical location data to enhance your local community experience, connect you with local events, and assist in regional compliance audits:

• Approximate Location: Derived automatically from your IP address to customize content display and system regionalization.
• Precise Location: Collected only if you explicitly grant us permission via your device settings. You may withdraw this consent at any time through your device's privacy settings.

8. Cookies and Tracking Technologies

We utilize cookies, tracking pixels, and software development kits (SDKs) to recognize you, remember your preferences, and track engagement. This helps us secure user sessions, prevent fraudulent activity, and continuously improve user experience. You can configure your mobile device or browser to reject cookies, though some features of Nova may not function correctly as a result.

9. How We Use Your Information

We process your personal information for specific, legitimate business purposes, including:

• Providing, maintaining, and updating the functional features of Nova.
• Facilitating secure creator-to-fan interactions and social engagements.
• Administering the identity verification process to prevent fraud and impersonation.
• Personalizing your user experience, such as recommending relevant creators or community tags.
• Conducting analytics, testing, debugging, and identifying software bugs.
• Enforcing our Terms of Service and legal compliance guidelines.

10. Legal Bases for Processing (GDPR, CCPA)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or California, we process your personal data under the following legal foundations:

• Performance of a Contract: To deliver the core services of Nova as agreed in our Terms of Service.
• Consent: Where you have explicitly authorized processing (e.g., precise location access). You can withdraw consent at any time.
• Legitimate Interests: To protect our platform from abuse, secure user accounts, and improve user features.
• Legal Obligations: When processing is required to comply with binding regulatory and statutory mandates.

11. Information Sharing and Third-Party Disclosure

We do not sell your personal data. We share your information only under the following limited circumstances:

• Service Providers: We employ third-party companies to perform support services (e.g., server hosting, payment processing, identity verification, and crash reporting) under strict confidentiality agreements.
• Legal and Enforcement Authorities: We will disclose information if we believe in good faith that it is legally required to respond to subpoenas, court orders, or law enforcement requests, or to protect the safety of our users or the general public.
• Corporate Restructuring: In the event of a merger, acquisition, asset sale, or bankruptcy, user databases may be transferred to the acquiring entity.

12. User-Generated Content (UGC) Guidelines and Storage

Nova is built around user expression. By posting photos, videos, text, or reviews (collectively, "UGC"), you acknowledge and agree that:

• Your public UGC is visible to other users of Nova and potentially indexable by external systems.
• UGC is securely stored on encrypted cloud servers and may be retained to ensure compliance with our platform policies even after your account is deactivated, subject to applicable local laws.
• You retain intellectual property rights to your content, but grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute your content for the sole purpose of operating and promoting the Service.

13. Strict Content Moderation and Zero-Tolerance Policy

Nova maintains a strict zero-tolerance stance against inappropriate or malicious content. To keep our community safe:

• All UGC is monitored using automated filtering tools and human moderation teams.
• Prohibited content includes, but is not limited to: hate speech, harassment, bullying, extreme violence, non-consensual sexual content, copyright infringement, and scam material.
• Immediate Account Ban: Any user found to be creating, uploading, or distributing prohibited content will have their account immediately and permanently banned upon discovery. There will be no warnings, and bans are non-reversible.

14. Prevention of Child Sexual Abuse and Exploitation (CSAE)

Nova is fiercely dedicated to the safety of minors and the prevention of Child Sexual Abuse and Exploitation (CSAE) or Child Sexual Abuse Material (CSAM). Even though Nova is strictly limited to users aged 18 and older, we enforce rigorous automated and manual checks to ensure no such illegal material enters our platform. Any instance or attempt to upload, share, or discuss CSAE/CSAM will result in an immediate, permanent, and non-appealable account ban, alongside immediate reports containing all identifiable account metadata to the National Center for Missing & Exploited Children (NCMEC) and relevant global law enforcement agencies.

15. Data Retention, Storage, and Security

We implement industry-standard administrative, technical, and physical security measures (including end-to-end encryption for sensitive fields) designed to protect your data from unauthorized access, loss, alteration, or disclosure. We retain your personal information for as long as necessary to provide the Service, resolve disputes, enforce contracts, and comply with legal compliance frameworks. When data is no longer required, it is permanently deleted or irreversibly anonymized.

16. International Data Transfers

Nova is a global platform. Your personal data may be transferred to, stored, and processed in countries outside your country of residence (such as the United States or server hubs globally) where data protection laws may differ. By using Nova, you consent to these cross-border transfers. We employ standard contractual clauses and legal mechanisms approved by relevant regulatory authorities to ensure your data receives equivalent levels of protection wherever it is handled.

17. Your Rights and Choices

Depending on your jurisdiction (such as under GDPR or CCPA), you may exercise specific rights regarding your personal information, including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Deletion (Right to be Forgotten): Request the complete erasure of your personal details from our active databases.
• Right to Restrict Processing: Limit the manner in which we use or process your data.
• Right to Portability: Obtain your data in a structured, commonly readable format.
• Right to Opt-Out: Object to specific profiling or data processing activities.

To submit a request regarding your privacy rights, please contact our Compliance Officer at service@nova.camera. We will respond to verified requests within the statutory timeframe.

18. CCPA and California Privacy Rights Addendum

For California residents, the California Consumer Privacy Act (CCPA) provides the right to know what personal data we collect, request deletion of that data, and opt-out of the "sale" or "sharing" of personal information. Nova does not sell, lease, or commercially trade your personal data. We do not discriminate against you for exercising any of your consumer rights under California law.

19. Contact Us

If you have any questions, concerns, complaints, or feedback regarding this Privacy Policy, our data collection methods, or your personal rights, please contact our Data Protection Team at:

Nova Privacy Team

Email: service@nova.camera

We are fully committed to resolving any inquiries regarding your privacy with prompt and comprehensive care.